Privacy & Cookies

Privacy Policy

Last updated: 19.03.2026

1. Who we are

CraveScent is an online store offering fragrance decants and related order services through cravescent.com

If you have any questions about this Privacy & Cookies page or how your personal data is used, you can contact us at: cravescent@gmail.com

2. What data we collect

We may collect the following information when you use our website, create an account, or place an order:

• full name
• email address
• phone number
• Instagram username, if provided
• delivery information, including parcel locker details, city, postal code, and country
• account information and order history
• payment-related information necessary to process your order
• technical information such as IP address, browser type, device information, and cookie data

3. Why we collect your dataWe use your data to:

• process and deliver your orders
• provide access to your account and order history
• communicate with you about your order, payment, delivery, and support requests
• send order updates and tracking information
• improve website functionality and user experience
• protect the website from misuse, fraud, or technical abuse
• comply with legal, tax, and accounting obligations

4. Legal bases for processing

Depending on the situation, we process your personal data on one or more of the following legal bases:

• Contract: when we need your data to process your order, arrange delivery, or manage your account
• Legal obligation: when we must keep certain records for legal, tax, or accounting purposes
• Legitimate interests: when we need to operate, secure, and improve our website and services
• Consent: when required, for example for non-essential cookies or future marketing communications

5. Who we share data with

We may share relevant data with trusted third parties only where necessary, including:

• payment providers
• delivery and logistics partners
• website and hosting/platform providers
• analytics or technical service providers
• professional advisers, accountants, or legal authorities where required by law

We do not sell your personal data.

6. How long we keep data

We keep personal data only for as long as necessary for the purposes for which it was collected.
In practice, this usually means:

• order and transaction data may be kept for as long as needed to fulfil orders, provide support, and meet legal or accounting obligations
• account data may be kept until the account is deleted or no longer needed
• technical and cookie-related data may be kept according to browser, platform, or service-provider settings

7. Your rights

Depending on applicable law, you may have the right to:

• access your personal data
• request correction of inaccurate data
• request deletion of your data
• request restriction of processing
• object to certain processing
• request data portability
• withdraw consent where processing is based on consent
• lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at cravescent@gmail.com

8. Data security

We take reasonable technical and organisational steps to protect personal data against unauthorised access, loss, misuse, or disclosure. However, no method of transmission or storage is completely secure.

9. Changes to this policy

We may update this Privacy & Cookies page from time to time. Any changes will be published on this page with the updated date shown above.

Cookie Policy

10. What are cookies

Cookies are small text files stored on your device when you visit a website. They help websites function properly, remember preferences, and understand how visitors use the site.

11. How we use cookies

We may use the following categories of cookies on our website:
Strictly necessary cookies
These are required for the website to function properly, for example to support shopping cart actions, login sessions, security, and other core website features.
Preference cookies
These help remember settings such as language or other interface preferences.
Analytics cookies
These help us understand how visitors use the website so we can improve performance and user experience.
Marketing cookies
These may be used in the future to measure campaigns, personalise promotions, or support advertising tools.

12. Cookie consent

Where required by law, non-essential cookies such as analytics or marketing cookies will only be used after you provide consent. Strictly necessary cookies may be used without consent when they are required for the website to function.

13. Managing cookies

You can manage cookies through your browser settings and, where available, through our cookie banner or consent tool.
Please note that disabling some cookies may affect how the website works.

14. Third-party tools

Some cookies may be placed by third-party services used on our website, such as website platform tools, analytics providers, payment systems, or embedded services. These third parties may process certain technical data according to their own privacy and cookie policies.

15. Contact

If you have any questions about cookies or your personal data, contact us at cravescent@gmail.com